Right of withdrawal

Refunds can be claimed by withdrawal

When concluding a purchase contract through means of distance communication, the buyer has the right to withdraw from the contract without giving any reason within 14 days of receipt of the goods, when within this period the buyer must deliver to the seller the act with which the current applicable law combines the expression of will to withdraw from the contract . The buyer can realize this right to withdraw from the contract by either delivering the goods in person to the seller’s shop together with the will to withdraw from the contract, or at his own expense to send the goods to the seller’s address via one of the carriers together with a written statement of will to withdraw from the contract. When withdrawing from the purchase contract by the consumer within 14 days within the meaning of § 53 par. the buyer has the right to withdraw without any sanction, this does not affect the seller’s entitlement to cover the costs of returning the goods.


The goods must be returned undamaged when using the right of withdrawal, preferably in the original packaging without any signs of use, including all accessories, warranty sheets and instructions. If all of the above conditions for returning the goods are met, the money for the goods will be sent to you by bank transfer within 30 days of withdrawal. The buyer is not entitled to reimbursement of the costs he paid to the seller in connection with the delivery of the goods by the carrier.

Refunds can be claimed if the following conditions are met:

Refunds are valid within 14 days of delivery
Goods must not be damaged
The goods must be packed in their original packaging


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